Previous incidents

July 2023
Jul 11, 2023
1 incident

Remote Support Services and SmartCenter ITAM are down

Downtime

Resolved Jul 11 at 10:52pm BST

SmartCenter ITAM recovered.

9 previous updates

Jul 10, 2023
1 incident

Almaden Partner Portal is down

Downtime

Resolved Jul 10 at 05:10pm BST

Almaden Partner Portal recovered.

1 previous update

Jul 06, 2023
1 incident

Some services are down

Downtime

Resolved Jul 06 at 01:55pm BST

The Partner Portal is now back online and working correctly.

2 previous updates

Jul 05, 2023
1 incident

SmartCenter ITAM is down

Downtime

Resolved Jul 05 at 07:47pm BST

SmartCenter ITAM recovered.

1 previous update

June 2023
Jun 16, 2023
1 incident

Remote Support Services and SmartCenter ITAM are down

Downtime

Resolved Jun 16 at 05:00pm BST

We have identified the cause of the problem and the services were bought back online quickly. We apologize for any inconvenience caused.

We will be undertaking a more in-depth analysis of the issue and putting steps in place to ensure that it doesn't re-occur.

4 previous updates

Jun 13, 2023
1 incident

Remote Support Services and SmartCenter ITAM are down

Downtime

Resolved Jun 13 at 11:25pm BST

Remote Support Services recovered.

5 previous updates

May 2023
May 23, 2023
1 incident

Almaden Support Portal is down

Downtime

Resolved May 23 at 04:32pm BST

Almaden Support Portal recovered.

1 previous update

May 15, 2023
1 incident

Some services are down

Downtime

Resolved May 15 at 09:10pm BST

Collective IQ went down.