Previous incidents

June 2023
Jun 16, 2023
1 incident

Remote Support Services and SmartCenter ITAM are down

Downtime

Resolved Jun 16 at 05:00pm BST

We have identified the cause of the problem and the services were bought back online quickly. We apologize for any inconvenience caused.

We will be undertaking a more in-depth analysis of the issue and putting steps in place to ensure that it doesn't re-occur.

4 previous updates

Jun 13, 2023
1 incident

Remote Support Services and SmartCenter ITAM are down

Downtime

Resolved Jun 13 at 11:25pm BST

Remote Support Services recovered.

5 previous updates

May 2023
May 23, 2023
1 incident

Almaden Support Portal is down

Downtime

Resolved May 23 at 04:32pm BST

Almaden Support Portal recovered.

1 previous update

May 15, 2023
1 incident

Some services are down

Downtime

Resolved May 15 at 09:10pm BST

Collective IQ went down.

April 2023
Apr 01, 2023
1 incident

Remote Support Services is down

Downtime

Resolved Apr 01 at 08:05am BST

Remote Support Services recovered.

3 previous updates